Delivery is free to all UK addresses on all orders with goods of £30 or over.
Delivery to UK addresses for orders under £30.00 costs £2.95. Delivery takes 1-3 working days
Need your order in a hurry? Express Delivery guarantees delivery to mainland UK addresses by 1pm the next day on orders placed before 4pm UK Time. Not available for Sunday and Monday delivery.
Express next-day delivery for orders under £70.00 costs £6.95
Express Delivery is free to all UK addresses on all orders with goods of £70.00 or over.
Delivery by Air Mail to European addresses costs £10.00. Delivery takes 6-8 working days. You will not receive a tracking code. Choose Express Delivery to ensure your parcel is trackable.
Delivery to all other places in the world costs £20.00. Delivery takes 8-10 working days. You will not receive a tracking code. Choose Express Delivery to ensure your parcel is trackable.
We recommend you choose this option to guarantee fast delivery. We cannot guarantee delivery or trace Standard Delivery Air Mail parcels once they reach your country's postal service.
Express delivery to European addresses costs £15.00. Delivery takes 3-5 working days.
Express delivery to all other places in the world costs £25.00. Delivery takes 6-8 working days.
We respect your privacy. When you shop with us, we will ask for personal information such as your name, e-mail address, billing address, product selections, credit card or other payment information.
We may also collect information about where you are on the Internet (such as the Web site you came from, IP address, domain types like .co.uk and .com), your browser type, the country where your Internet service provider is located, the pages of our site that were viewed during your visit, and any search terms that you used.
Personal information you provide is used by us only for the following purposes:
We will only e-mail you to process your order and afterwards if you have given your consent. Will never pass on your e-mail address or personal information to a third party.
We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using our secure server encryption. They are only decrypted after they reach our servers. They are not held in clear text on any web site.
We treat all your personal information as confidential. We comply with The UK Data Protection Act 1998.
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law.
The European Consumer Protection (Distance Selling) Regulations 2000 require us to say that your money will be returned within 30 days of cancellation, and it will be. In practice, it will be much quicker - within seven days of us receiving your returned product or us arranging to collect it from you.
We offer a 100% guarantee that if you're in any way dissatisfied with the goods you have ordered (including Sale items), we will exchange them within 7 working days or offer a refund (excluding postage costs). Please contact us either by email or telephone to have your return authorised by a member of our sales team, stating the order number and giving your clear instruction that you wish to cancel the order.
Please ensure that briefs/thongs/swimwear etc. are tried on over your own underwear. We reserve the right to refuse returns of items where it is apparent that this has not been done.
Please note that all hosiery and individual bottoms are excluded from our general returns policy for hygiene reasons. These conditions do not affect your statutory rights.
All returns will be authorised within 7 working days of us receiving the goods back. You will be notified of this by email.
May we suggest all returns should be sent recorded delivery as we hold no responsibility for items being lost in transit.
You must keep all tags and labels intact. If they are removed, we cannot accept the returned item.
Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase at any point from the time of ordering up to seven working days after.
If you wish to cancel your order you may do so with 24 hours of placing the order via email, you will receive an email from the Sales department confirming this.
This returns policy does not affect your statutory rights.
A free gift is only deemed as free on completed orders of over the specified values listed, if items are returned for credit and the over all value of the initial order falls below these values, the free gift is charged for against any refunds. A free gift will not be charged for if returned with refunds unused and unopened, No exceptions.